Reference

How ducmc Handles Your Account Privacy

Your account data — including your wallet details for bKash, Nagad, and Rocket — is collected, stored, and used only for the purposes we set out clearly here.

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ducmc How ducmc Handles Your Account Privacy
ducmc Data We Collect and Why We Use It

Data We Collect and Why We Use It

When you open an account with ducmc, we collect the information needed to run your session — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records are stored to process withdrawals and verify account activity. Device identifiers and session data help us keep your login secure across mobile and desktop. We do

not sell your personal data to third parties. We do not share wallet details beyond what is needed to process your payment or meet a legal requirement in your eligible region. Every data point we hold has a defined purpose.

HOW WE STAY ACCOUNTABLE

Privacy Practices You Can Verify

We built our data practices around clear, auditable rules — not vague commitments. Each item below reflects something you can check or act on directly from your account or through our support channels. Availability of specific privacy rights may vary depending on your local law and eligible region.

Encrypted Data Storage

Your personal details, bKash sender references, and Nagad transaction IDs are stored using SSL encryption. No readable plain-text records are kept on our servers once a session closes.

No Third-Party Data Sales

We do not sell, rent, or trade your account data. Payment identifiers are passed only to the wallet provider — bKash, Nagad, or Rocket — strictly to process your transaction.

Right to Access Your Data

You can request a summary of the personal data we hold on your account. Submit the request through live chat or email and we will provide a clear, itemised response where local law permits.

Cookie Controls in Your Hands

Session cookies keep your login active. Analytics cookies are optional. You can adjust cookie preferences from the settings panel on your first visit or any time after that.

PRIVACY HELP PATHS

Getting Help With Your Privacy Questions

If something about how we handle your data is unclear, our support team can walk you through the specific policy point. Reach out through the channel that works for you — we keep privacy queries separate from general account issues so they get the right attention.

Team online

Live Chat Support

Start a live chat session from your account dashboard. Describe your data or privacy concern and our team will respond with the relevant policy detail — no generic answers.

Email Your Request

Send a written data request or privacy question to our support email. We confirm receipt and respond with a clear explanation tied to the specific section of our privacy terms.

Account Settings Path

Many privacy controls — session history, linked wallet records, and marketing preferences — are accessible directly inside your account settings without contacting support at all.

Key Privacy Terms, Defined Simply

These are the terms that appear most in privacy documents — defined the way a real account holder should understand them, not the way a legal draft reads.

01
What is personal data?

Any information that identifies you — your name, phone number, email address, or the bKash or Nagad number linked to your account. Anonymised data that cannot be traced back to you is not personal data.

02
What does data processing mean?

Any action taken on your data — collecting it, storing it, reading it, or deleting it. When you make a Rocket payment, we process the transaction reference to confirm the deposit cleared.

03
What is a cookie?

A small file placed on your device when you visit our site. Session cookies keep you logged in. Analytics cookies count page visits. You can accept or decline non-essential cookies in your settings.

04
What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification step where you confirm your name and account details match the wallet — bKash, Nagad, or Rocket — you use for payments.

05
What is a data retention period?

The length of time we keep your records after account activity. Retention periods vary by record type — transaction logs are kept longer than session data — and comply with applicable legal requirements in your eligible region.

06
What is consent in a privacy context?

Your active agreement to a specific use of your data. For optional features like marketing messages, we ask for consent separately and you can withdraw it through your account settings at any time.

What You Actually Want to Know

These are the questions we hear most often about privacy on ducmc — answered directly, without policy jargon.

No. Your bKash sender reference or Nagad transaction ID is shared only with the relevant wallet provider to process the transaction. We do not pass payment details to advertisers, partners, or any other third party.

Yes. Submit a deletion request via live chat or email. We will confirm which records can be removed and which must be retained for legal compliance in your eligible region. Processing time varies by request complexity.

Your password is hashed — we never store the plain text. Login sessions require OTP verification on new devices. If an unrecognised login attempt is detected, the session is flagged and you are prompted to re-verify.

Device type, operating system, session duration, and pages visited. This helps us confirm the mobile layout is serving you correctly. No additional personal data beyond what you provided at registration is collected through mobile access.

Go to account settings, open the contact details section, and enter the updated number or email. You will receive a verification code to confirm the change before it takes effect. This applies whether your account is linked to bKash, Nagad, or Rocket.

Only if you have given consent. Marketing communications — about what is running this week or new sections in the lobby — are sent only to accounts that have opted in. You can turn this off in your notification settings at any time.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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